Privacy Policy — Massilia Sneakers

This privacy policy describes how Massilia Sneakers (massilia-sneakers.fr) collects, uses, and protects your personal data, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

Massilia Sneakers — massilia-sneakers.fr — massiliasneaker@protonmail.com

2. Collected Data

When you browse and place orders on massilia-sneakers.fr, we collect the following data:

• Identification data: last name, first name, email address
• Delivery data: postal address, phone number
• Payment data: processed directly by Shopify Payments (we do not store any banking information)
• Browsing data: IP address, pages visited, duration of visit (via analytical cookies)

3. Purposes of Processing

Your data is used exclusively for:

• Processing and shipping your orders
• Sending you confirmations and tracking information
• Managing returns and refunds
• Improving the user experience on the site
• Complying with our legal obligations

4. Legal Basis

The processing of your data is based on the performance of the sales contract (order) and compliance with our legal obligations. For analytical cookies, your consent is required.

5. Data Recipients

Your data is transmitted only to the service providers necessary for the fulfillment of your order: Shopify Inc. (e-commerce platform), carriers (delivery), and payment processors. Your data is never sold to third parties.

6. Retention Period

Your customer data is kept for 3 years from your last order, and 10 years for accounting data (legal obligation).

7. Your GDPR Rights

In accordance with the GDPR, you have the following rights:

• Right to access your data
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to portability
• Right to object to processing

To exercise your rights: massiliasneaker@protonmail.com. We will respond within 30 days.

8. Cookies

Our site uses cookies to improve your experience (functional cookies), analyze traffic (Google Analytics analytical cookies), and remember your cart (essential technical cookies). You can set your cookie preferences at any time.

9. Security

Your data is hosted on the secure servers of Shopify Inc. (PCI DSS Level 1, SOC 2 Type II certified). All communications are encrypted via the HTTPS/TLS protocol.

10. Contact and Complaints

For any questions regarding your data: massiliasneaker@protonmail.com. You also have the right to lodge a complaint with the CNIL (cnil.fr).